The Protector

Old Dial-Up AT@T Software Causing Slow Internet Speed.

by on Aug.18, 2010, under Windows XP and Vista Updates for Hardware and Software

Here is another issue that I recently resloved. Customer had a Dell computer and it was several years old. I think about 7 years old. It had a old dial-up modem which means it came with dial up software so you could get on the Internet. Back in the late 1990 and early 2000 not that many people had broad-band/high speed Internet at home. All we had was AOL and dial-up, unless you were rich or had the right connections.

So your hard drive is kind of confuse. You need to uninstall all of your all dial up software. That includes AOL, SBC and or Comcast. Just go into your control panel and bring up the add/remove software and go thru the list select it remove it. Reboot and you PC should be working better.

This customer had SBC and they had installed a version of CA Computer Associates that was loading and just flashing at the bottom of the right side of the screen. It was not updating so I did not know what it was doing, besides slowing down the computer. Anyway I removed it and the computer started running as expected. No more lagging when getting on the Internet. I am not a programmer but I am thinking that the old dial up software was still trying to access the Internet in the background along with the Broadband connection. I also recently found out that most cable companies installlers have no knowledge of PC’s and
how to troubleshoot speed issues, other than making sure your connection is live and your signal is strong. Normally they will put on a Anti-Virus program that will in fact slow down your computer. You may already have protection on your computer. So if this has happen to you and the cable company is telling you that is a Microsoft problem or you have a hardware issue and to call a tech out. Save yourself some money and contact me at 1.512.364.5711 or click on my badge below.
Get help from Ralph Walker!

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