I just cleaned a brand new notebook that was running Windows 7 Premium with Trend Micro installed, the subscription was 2 months from being expired but the PC was infected by a Trojan infection.  I scanned it with Malwarebytes Anti-Malware and it  and it removed over 1085 infected files.  Unfortunately Trend Micro is similar to Norton Anti-Virus, I have noticed that if the subscription is about to expire with  2-3 months remaining the PCs’ becomes infected. Why is this?

This is my opinion but I think the reason is due to the anti-virus programs having a feature that disables the protection if the subscription is nearing expiration.  I have seen this to many times and I think this is a problem that needs to be addressed.  I am looking for comments about anybody having this type of experience with Trend Micro only.  Anybody leaving other comments not regarding this post will not have their comment approved.

Once the infections were removed the notebook worked just fine.  No issues.  The customer did decide to uninstall Trend Micro shortly after that and I will install Avast Free Home Edition. In my experiences Avast is the best Anti-Virus protection on the market.  A lot of people confuse Avast with AVG but they are not the same.  I get a lot of service calls from people running AVG that get infected.  Similar to Norton Anti-Virus, AVG has issues of not updating their database.  I have notice that if the  database is out of date this is the main reason AVG becomes corrupt allowing malware to effect the operating system.  If not caught in time the PC will fail to boot and you will lose your data.  Many times I had to return to a customer home because AVG was reloaded after I fixed it and recommended AVAST.  Of course the additional service call produce more income so AVG is my friend, just kidding.  Seriously though I do not recommend AVG, the free version or paid.  I have experience issues with both versions.

Thanks for the visit and come back soon.

Ralph O. Walker

http://www.virusfixed.com

Now the computer was clear but it was still sluggish, I was beginning to think I was going to have to reinstall Windows XP. I thought about it and said I need to scan for viruses anyway just be sure. So I downloaded and installed Malwarebytes Anti-Malware and ran a quick scan it found 2 infections right away, by the time it finish it removed over 100 infections. So you tell me what is Norton 2010 doing, it surely is not protecting your PC, not to mention it is slowing the crap out of your processor. If you have Norton Anti-Virus any version you need to get rid of it NOW. I do this for a living folks, and it is not protecting your PC and you will eventually lose your data and have to get a service tech out there like me. My customer called Geek Squad before she called me and they told her it will cost $299.99 as an estimate and they could not get out onsite to her house for 2 weeks. Or she could bring it in the store, which would still cost her the same and it would take her 2 weeks to get it back. She had already had a bad experience with the in store Geek Squad. She took in a notebook and it was doing the same thing that it was doing before she took it in. They still wanted to charge her for a broken notebook. Say What!!

So if you want to get rid of Norton you need to click here now, for cheap alternative to Norton Anti-Virus, and you need this program also to keep your system Malware free. This program is what I use to scan the hard drive once I get rid of any out-dated or non-working protection. Click here.

So I rebooted the computer and my customer was watching me the whole process, she said WOW, the PC is running faster than ever. I said thank you and collected my fee.

The program was called Doctor Virus.  It was like I click on OK because my computer immediately started scanning and did not stop until 30 or so minutes later.  Doctor Virus told me that I was infected by all types of 69 different Malwares, which includes viruses, Trojans Horses, worms, adware, spyware and blended attacks, which is a combination of a virus and or Trojans Horses , etc, etc.  Now I know my computer was not infected because I was running Avast Anti-Virus the free home edition.  So what is this Doctor Virus.  Was it some form of online face back protection?  Never heard of it.  Doctor Virus sounded kind of fishy to me. 

Doctor Virus is a form of Bogus ware, scare ware or rogue ware that scares you into purchasing their fake product.  So what are behind these programs and who is doing this.  Experts say that so called gangs or infecting advertisements including fake FREE games, music, P2P sites.  In my cause it was the number 1 visited website world wide Face book.   There have been reported cases of malware found on The very popular New York Times websites.  In some cases, the extent of infection only extends to credit card fraud: users are asked to register for a lifetime product license by entering their credit card information.  However the more aggressive infections malware and scare ware products can and will install hidden Trojans onto the user’s computer unsuspectingly and then log email actions, bank account passwords and other personal data by sending it covertly back to the gang operating the scam. 

So how can I and you can stop any Malware attacks like this dead in its tracks.  Works 100% of time.

I have two solutions.  One is a manual FREE solution.  When something comes on your computer that tells you to scan your computer because it is infected. Do this, do not press enter or OK. This will not help and only allow these type of programs to due their damage.  This works for Windows XP, VISTA and 7.  Press the ctrl-alt-del.  This will bring up the task manager and select the offending program, and then press end process.  You will have to do this every time like I said it is FREE.

Now for a better more pernament solution, you need to get Malwarebytes Anti-Malware, click here for a discounted rate.

I hope you enjoy this post and you find it helpful.

R. Walker Sr.

As you know by now if you have been following this Blog, I remove viruses for a living. Even if the service calls does not mention that it is virus related. I always check. Most users or unaware that their PC is currently infected and they are not protected. They are also unaware that most PC makers place trial anti-virus or anti-spy-ware software protection on their PC.

My first step is to get Malwarebytes Anti-Malware from the the official site. I highly recommend the professional edition which can gotten if you click here at a great price. This program has save my skin many days. Not to mention the end-user data.  Go ahead and purchase this and install it.  So why this program is scanning, I check out the installed software on my customer computer. I remove all types of expired anti-virus anti-spy-ware software, including Norton Anti-Virus, Norton Live-Update, Mcafee, AVG, and yes I have seen all 4 software programs loaded on the customer PC at once. By removing these out-date programs has an immediate effect on the PC performance.

Another tool I use is called HijackThis, it is a free program yet it is very powerful, you can get it here, click here.  Be careful when you are using this or your PC operating system will be hosed. I will not be responsible for any data loss. If your PC is currently infected and you need to clean it check some of my earlier posts.  Good Luck.

Download it and allow it to install.  You should get 2 screens that pop up. Close down the one that comes up in notepad.  You do not have to save it just close it down.

The other screen should look like this, see below:

Go through the list very slow and carefully, check anything that starts with BHO, check anything that starts with extra content. Also check off anything that has missing file after the line entry.  If you are getting any .dll errors when Windows starts it will show here.  Write down the error and look for that file entry. Once you have everything selected click on fix checked.

Also look for programs that are starting up when Windows starts.  This will elimate a slow booting and or sluggish computer. Almost every program that you install wants to load when Windows starts.  However their is a check box that will allow your program not to start, when you install any program.

Look for my next post on Lime Wire, if your teenager has installed this on your computer and now it is not working you need to read my next blog post to fix or prevent your computer from losing all your data.

Now reboot your PC and see if this works.  You may have to do it several times.  Just read each line and most items are self explained.  Remember almost all PCs’ are virus related.

Thanks

Ralph O. Walker Sr.

Most PC’s are currently infected. It is estimated that 98% of all computer issues are virus related. I can tell you that this is true. I remove virus for a living and 9 out of 10 PC that I work on or in fact infected. Many if not all of my customers do not realize that their PC came with a trial version of Norton Anti-Virus or Mcafee. The trial version is only good for 60-90 days, once it is expired your PC is not currently protected. Do you recall seeing those pop-ups and reminders that your subscription is about to expire please renew? Well if you did not renew than you are currently infected. If your are using Norton look at the lower right hand corner of your screen. Is there a red x on top of a yellow icon? Is your PC running slower than normal? Have you notice your PC not booting up as fast as it use to? Does your PC hang when you tell it to shut down? Does your PC blue screen? All of these are symptoms of an infected PC. Which can be traced back to your original Anti-Virus software that was installed at the factory. Trust me I am a doctor, a virus doctor to be exact.

So you think you are infected. So here are the free tools that I use when I remove viruses at my customers.

1. Boot to safe mode with networking.  To get to safe mode you need to reboot the PC and press the F8 key multiple times.  Select Safe mode with networking. This is the diagnostic mode.  This works with Windows XP and Windows Vista. I will add Windows 7 virus removal soon. Please subscribe to my blog by putting your email address in the subscription to the right of this blog post.  You can get my RSS feed.

2. Download this Free tool Malwarebytes Anti-Malware, click here. Install,  update and perform a full scan.  Remove anything that is found in red. Reboot, allow the PC to boot normally.  Do not press the F8 key this time.